JOSHUA PELLEGRINO

9900 W.77^th Dr.

Arvada CO. 80005

Email: pellegj@msn.com

Mobile: 303-619-5812

 

Seeking: Senior role within a dynamic Network Engineering and Operations team.

 

Skills Summary

·         Leading and developing teams of technical resources in support of multiple projects or priorities

·         Planning and management of network resources in CLEC, RBOC, and MSO environments

·         Driving financial improvements while maintaining focus on quality and customer experience

·         Driving network optimization through efficient routing and capacity scaling methodologies

·         Seamless integration of new technologies into the network

·         Requirements gathering for new reports and systems

·         Executive reporting and presentations

·         Process development and tuning

 

Assignment History

 

Comcast Corporation - National Engineering & Technical Operations

4/2007 to present

Sr. Engineer – Network Optimization & Analysis:  12/2007 to present

·         Wholesale Voice product owner. Single point of contact for business unit into Product Engineering. Currently leading project to improve ASR/NER metrics.

·         Management of Comcast’s SIP and TDM peering program, facilitating zero cost termination of over 2.5 Billion monthly minutes of traffic to 25 of the largest voice carriers in North America.

·         Identification and development of new opportunities to interconnect directly with other carriers. Negotiation and enforcement of Interconnection Agreements.

·         Led RFP and implementation of SIP-based Outbound Toll Free routing via CLEC aggregators, resulting in new annual CABs revenue in excess of $7M.

·         Forecasting and capacity management of the Xfinity voice network, including over 4,000 TDM trunk groups, and multiple SIP-based interconnection points at geographically-diverse locations throughout the US.

·         Ideation and development of product-specific dashboard reporting solutions (over 100 reports in total) to provide increased visibility, accuracy, and allow better management of the network resources.

·         Delivered program-level status/results to executive-level audience on a quarterly basis

 

Sustained Capacity Engineer – Team Lead (contractor):  4/2007 to 12/2007

·         Capacity management of TDM-based interconnections to PSTN and wireless direct connects for the North-Central division. Responsible for management of over 1,000 TDM-based trunk groups.

·         Designed and implemented PSTN trunking to support 3 new switch launches and 12 incremental footprint adds.

·         Developed and delivered status reporting to divisional executive audience bi-weekly basis

·         Delivered training to less-seasoned Capacity Engineers

 

Level 3 Communications – Global Network Operations

11/2004 to 3/2007

Switched Access Capacity Planner – Access Planning:  11/2005 to 3/2007

·         Planned and implemented trunking designs for over 250 new rate-centers, to support expansion of Managed Modem, Local Inbound, and Enhanced Local voice products.

·         Capacity Management of over 8oo TDM trunk groups to PSTN.

 

Business Analyst – Access Planning (consultant):  5/2005 to 11/2005

·         Developed daily reports to track carrier utilization and margin for the Wholesale Voice Termination (VT) product. Provided actionable recommendations to optimize revenue by route and jurisdiction based on elements such as route advance, reroutes, quality metrics (ASR, PDD, etc) and customer trouble tickets. Resulted in revenue increase of $250k per month in the 1^st month of use.

 

Capacity Manager – Access Planning (consultant):  11/2004 to 5/2005

·         Project managed deployment of SONET network facilities in support of enterprise-wide MPLS IP-VPN implementation, connecting 65 customer locations across the US.

 

AT&T Communications Inc.

11/1998 to 11/2004

Sr. Technical Associate - AT&T Network Engineering & Operations:  3/2004 to 11/2004

·         Performed detailed root cause analysis of provisioning defects / outages and implemented specific corrective action

·         Administered production support databases. Developed executive reporting and presentations. Defined and documented data requirements for automated Scorecard development

 

Line Manager - AT&T Network Engineering & Operations:  6/2002 to 3/2004

·         Managed 16 network design engineers in support of the AT&T Network Connections (ANC) wholesale wireless interconnection product. Functions included ASR, Test & Turn-up, and trunking translations (4ESS & 5ESS)

·         Project-managed large network trunking projects for customers including T-Mobile, Verizon Wireless, and Cingular.

·         Maintained 98.3% customer-view on-time performance rating over two years.

 

Supervisor :  6/1999 to 6/2002

·         Managed 12 provisioning engineers in support of Enterprise switched local service and private line products. Functions included order entry, ASR, switch translations (DMS & 5ESS), Test & Turn-up, and LNP.

·         Project-managed provisioning orders and escalations to restore services to more than 1200 large business customers in the Manhattan area (including the New York Stock Exchange) after the 9/11 attacks.

 

Number Portability Coordinator:  11/1998 to 6/1999

·         Coordinated large-scale (4,000+ lines per day) LNP and INP porting activity for Enterprise customers

·         Completed post-cut quality assurance testing of all optioning, hunt groups, Centrex functionalities, and other features.

·         Escalated internally and externally as necessary to resolve any service issues, thus minimizing any negative impacts to customer experience.

 

Education

 

·         Bachelors of Science in Business Administration:  University of Phoenix - GPA 3.64 – cum laude

·         AT&T School of Business - S.T.E.P. Graduate – Supervisor Training & Education Program: 12 month comprehensive management skills training

 

Certifications & Technical Training

 

·         Lucent 5ESS translations – 505A/505B

·         Sonus VoIP Implementation, CPE Configuration & Troubleshooting, Design Engineering, Test & Turn-up, Local Number Portability

·         Project Management Principles

·         Six Sigma

·         Agile

·         Lean

 

Technologies/Protocols/Systems/Applications

 

ACME Packet, Cisco, Cedar Point, Lucent, Nortel, SIP, ENUM, LNP, SS7, SQL server, SSRS, LERG, MS Excel, MS Visio, MS Access, Metasolv, LATTIS, Brio, Nextgen, LMS, CLONES, TIRKS, TSNOW, TPAS, Connect-Vu, Centest, COLR, Planet

Associations

 

·         Delta Mu Delta National Honor Society